Creanord has introduced a new Web Browsing Mean Opinion Score (MOS) as part of its PULSure active monitoring solution, offering communication service providers a streamlined method to evaluate customer web browsing experiences. This new feature translates website download performance into a single score ranging from 1 to 5, simplifying the interpretation of technical network data. Currently available for trials, the feature is expected to be commercially available by the fourth quarter of 2026.
The Web Browsing MOS is designed to help operators improve customer retention by addressing network performance issues that account for approximately 40% of customer churn. As communication service providers face increasing competition with similar connection speeds, enhancing customer experience has become essential in maintaining subscriber bases. By converting download times into an easily comprehensible quality score, the system aims to assist network operations teams in identifying performance issues and clearly communicating the impact across their organizations.
The score is derived from results obtained through Creanord’s standalone web download test, which can be configured to download specific websites, such as the top 10 or 30 sites frequently accessed by subscribers. The calculation is based on a model from the 2013 research paper “Towards a QoE-Driven Resource Control in LTE and LTE-A Networks” by Gómez, Lorca, García, and Pérez, which identifies web page download time as a key factor influencing users’ perceptions of browsing quality.
Creanord CEO Claus Still noted the importance of connecting technical network measurements with customer experiences, while Petri Savilahti, Director of Product Management, emphasized the transparency of using a published research model. The Web Browsing MOS extends the use of Mean Opinion Scores—already used for assessing voice and video quality—to web browsing performance.
The introduction of this feature is part of a broader industry trend towards evaluating digital services from a customer’s perspective rather than relying solely on traditional network indicators. By using this score, communication service providers can compare browsing performance across selected websites, identify service quality issues, and take corrective actions before customer dissatisfaction leads to increased churn.
About Creanord: Creanord is a specialist in network performance and service assurance with more than 25 years of experience in developing solutions for mobile operators, broadband fiber, managed service and wholesale providers as well as critical communication providers. Creanord’s PULSure™ solution enables accurate tracking of network and application performance. Creanord’s technology has been implemented in over 30 countries and more than 70 networks globally.
For more information, visit www.creanord.com.
STILL CLAUS
Creanord Ltd
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